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Vouchers And Conditions Policy

All vouchers issued by us, SoftWallet SRL, are subject to the following terms and conditions. When you place an order for a voucher and we, SoftWallet SRL, accept it, a legally binding contract is made, the terms and conditions of which are set out below:

1. The voucher is valid for a period of 6 months only from the date of purchase and cannot be extended for any reason. Vouchers can only be redeemed during their validity period, provided the product has been booked and paid for before expiry. We shall not be responsible where an business does not accept a voucher or redeem such within the expiry date, and you shall remain liable for payment for that product.
2. Your voucher will be sent to you via email upon acceptance of your order. Check all your folders, including junk folders, and in any event, if you have not received them within 72 hours, please get in touch with us, and we shall investigate or reissue your voucher.
3. Vouchers cannot be replaced if they are lost, corrupted or redeemed by persons not authorised by you. If you are sending a voucher on, we strongly recommend that you use a secure service. The voucher has no monetary value and cannot be exchanged for cash and it is not refundable. We reserve the right to reject any voucher where we believe it to have been tampered with, believed to be fraudulent, replicated or in any other way unacceptable. Should we discover any voucher claims to be fraudulent after their payout, you shall be liable to claim back any amounts sent to you or your business.
4. Where you are the shopper and to be redeeming the voucher directly, please retain your product receipt as proof of purchase; this shall be required when redeeming You will be required to input payment details at the time of redemption; it is your responsibility to ensure that these are correct; we shall have no liability for issuing payments to the incorrect person where you have entered incorrect details. We will require consent and ID confirmation where the redeemer is any third party, not the shopper named on the receipt, and the voucher cannot be transferred to another person. We may contact your business after receiving a product receipt to prevent fraudulent activities; if the business is not willing to talk to us, we have the right to refuse the redemption.
5. Where you are the shopper, you will have the option to share with us the business payment details in order to process the payment directly. You will need to ensure you have gained the business’s permission to be able to share their personal details in accordance with the Data Protection Act 2018, and we shall not be liable for any claims for such where this is not complied with.
6. Where you are the business, the voucher can be redeemed through my.Swallets.sm web application. The cash value redeemed will be sent to you via bank transfer within working days stated in your vendor agreement of receipt of your request. You will be required to submit payment due invoice for all vouchers redeemed; it is your responsibility to ensure that these details are correct; we shall have no liability for issuing payments to the incorrect business where you have entered incorrect details.
7. Vouchers can both be redeemed in exchange for products or against any selected digital products on any my.Swallets.sm website. Vouchers cannot be exchanged for any other type of voucher.
8. We can’t guarantee your business will accept the voucher and redeem such; we are happy to call your business and explain the redemption process to them; however, we shall only make one attempt at contacting them and let them know how to contact us. We shall not be responsible for pursuing such. We shall have no liability where they do not redeem the voucher within the validity period or accept the voucher, and no refunds shall be payable in this instance.
9. You may redeem part or the full value of the voucher at any time, subject to full information regarding the product and, where applicable, a receipt is presented at the time of redemption. If your product is more than the value of the voucher, you will only be able to redeem the value remaining on the voucher, and the difference shall be paid by you. Receipts used to redeem the voucher should at least contain details of the shopper, the business, the date of a product purchase, and the price paid for such; they should be valid receipts in a typical standard format and not any editable format. If we receive a fraudulent receipt uploaded by the shopper, we hold the right to stop all future redemptions for all vouchers purchased for the redeemer.
10. These are the voucher terms and conditions only; a separate vendor agreement will be created between you and the business under separate terms and conditions. We will not provide details of the approved business. You will be responsible for making arrangements and paying the business directly, and they will be liable to you directly for their actions or inactions.
11. We may use your details to send you marketing communications if you have opted to receive this. All information you provide will be treated securely and held in accordance with the Data Protection Act 2018. For more information, please refer to the privacy policy on our website.
12. Nothing in these terms and conditions seeks to, or will, limit or exclude your statutory rights – including, but not limited to, your statutory rights as a consumer, where applicable.